In this session, we initially discussed our role as lecturers and how to develop a charismatic approach to feedback in which we both critique and develop knowledge without undermining ones confidence and willingness to participate. We consider both our roles as tutors in relation to students, but also as peers in preparation for our teaching observations.
I listed some of the considerations made in class by both tutors and peers below, which I found of great value. They also made me think of my responsibility when offering feedback and how to be straightforward, sincere but always respectful and constructive.
- Describe without judgement
- Involving a third person to mediate the conversation
- Using non-violent/confrontational communication
- Asking good questions with a smile in your face
- Having an informal chat in a different environment
- Acknowledging the positive aspects too
- Asking the observed person to share their overview first
The following book was recommended: “Say What You Mean: A Mindful Approach to Nonviolent Communication” by Oren Jay Sofer (2018). It sounded interesting to me, so I decided to read some snippets and take notes.
The book offers a mindful approach to nonviolent communication, emphasizing the importance of clear, compassionate dialogue in fostering understanding and connection. Through practical guidance and exercises, I felt invited to express myself authentically while developing my empathy and listening skills, ultimately promoting mutual respect in my interactions with others. I listed some of my notes/findings below:
- Nonviolent Communication (NVC): Sofer introduces the principles of NVC, focusing on expressing oneself honestly while also empathetically listening to others’ needs and feelings.
Example: Instead of criticizing or blaming, Sofer encourages readers to use “I” statements to express their own feelings and needs clearly and without judgment. - Mindful Communication: The book emphasizes the importance of mindfulness in communication, encouraging readers to be present and attentive during interactions.
Example: Sofer suggests practicing mindful breathing before engaging in conversations to cultivate awareness and presence, thinking here of our moments of contemplation in the PgCert. - Practice and Integration: the author suggests some practical exercises and reflections throughout the book to help readers integrate mindful communication principles into their daily lives.
Example: Sofer suggests keeping a communication journal to track and reflect on personal interactions, noting areas for growth and improvement. - Clarity and Authenticity: Sofer emphasizes the importance of clarity and authenticity in communication, encouraging readers to express themselves honestly while also respecting the dignity of others.
Example: Sofer suggests using specific language and avoiding generalizations to ensure clear and respectful communication. - Empathy and Understanding: The book emphasizes the role of empathy in communication, urging readers to cultivate understanding and compassion for both themselves and others.
Example: Sofer provides exercises for readers to practice active listening and empathetic reflection to deepen their understanding of others’ perspectives. - Conflict Resolution: The book offers strategies for resolving conflicts peacefully and constructively, emphasizing the importance of staying present, empathetic, and open-minded during difficult conversations.
Example: Sofer outlines a four-step process for navigating conflicts, including observing without judgment, identifying feelings and needs, making requests, and being open to compromise.
I only managed to read nearly half of the book, but glanced through some sessions which I’d like to go back to and spend more time on to continue developing better approaches to feedback and clear effective communication in general.
Later in the session, we sketched individual mind maps to respond to the session whilst thinking of our own experiences with students’ diverse needs in preparation to write up Case Study 1. Please refer to image above.